Order Management

Manage you order pre and post despatch via your order history in "My Account" on the website using our self service management tool. You can cancel and amend your address pre despatch or let us know if you encounter an issue once it has been shipped to you.  

Please click here to find out how to manage your order via our self service. 

Delivery

You can find more information on our delivery options and pricing for the following regions

For Channel-Islands  click here

For Ireland  click here

For Europe click here

For International  click here

Track my Order

The best way to track the delivery of your order is to click on the tracking link within your order despatch confirmation email. or your online account Order history. 

You may receive multiple despatch confirmation emails if your order has been packed in multiple consignment due to weight restrictions.  

VAT

European and International Import Charges

Europe

There will be no change to how you shop for orders below a value of 150€.

All our orders to EU countries will be delivered duty paid (DDP) and there will be no additional customs fees for you to pay for orders below 150€. We recommend you check with your local customs office for more details.

Will I still be able to order to Europe after Brexit?

We are taking every possible measure to ensure your shopping experience remains unaffected, you can still place your orders and shop as normal.  We will continuously review our prices to ensure we are offering all the brands our customers love at competitive prices.

Will I be liable to pay duty or customs charges on my order?

We are committed to ensure the changing guidelines are followed and our offering to European customers remains competitive. All our orders to EU countries will be delivered duty paid (DDP) and there will be no additional customs fees for you to pay for orders below 150€.

For EU countries you may be asked to pay customs import Tax or VAT charges if your order passes through your local customs office and is over a value of 150€. We will not refund these charges as unfortunately, we have no control over these charges or costs applicable as these vary from country to country.

International

The usual duty and customs charges apply to orders delivered to other destinations.

For International countries you may be asked to pay customs import Tax or VAT charges if your order passes through your local customs office. We will not refund these charges as unfortunately, we have no control over these charges or the costs applicable as these vary from country to country.

We recommend you contact your local customs office to find out more about any possible charges you may be required to pay.

Whilst this is outside our control we invite you to contact our Customer Care Team by email at care@sephora.co.uk with details of the import duty requirement so that we can assist you further. 

Return

Return Policy

We offers various return options to International, EU and Ireland. 

Our return

• Various Returns option are available
• You have 28 days from the date you receive your order to return it for a refund
• Once received, it can take up to 10 days for your order to be processed by the warehouse
• Refunds can take up to 5 working days to show on your account.

Please note that all items must be returned in a saleable condition. Customer hygiene and safety is paramount, items can only be returned for a refund if they are unopened, unused and with all tamper-resistant seals, packaging and any cellophane intact.

We are unable to offer a refund or replacement on items that are not re-saleable.

If you receive a damage, faulty product or suffer an allergic reaction, please contact our Customer Care team in the first instance. 

Returning an item

To register your returns using our returns service.

• When you are ready to return, click here to get started
• Enter your order number (without any letter at the end) and delivery postcode/ email address and select the items to be returned and reason for return
• Choose your most convenient return method

Responsibility

• We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey
• Please keep your proof of return until the refund has been processed as it may be requested
• Please note that we do not accept returns of personalised products
• Free Gift must also be returned before your refund can be processed. If the free gift is not returned, we reserve the right to deduct the value of the free gift from your refund.
• If your electrical item become defective past the return period, please contact our Customer Care team to have an RMA return code provided.

We do not accept returns after the applicable return period above.

*Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour. If your account has been deactivated and you need to make a valid return, contact Customer Care.