UK Return Policy

We offer a FREE pre-paid return service on all UK orders. When you are ready to return, click here to get started.

Holiday In-Store and Online Return & Exchange Policy

During the holiday period, if you are not satisfied with your purchase, you may return your items for a refund within an extended period from the date of purchase.

Any purchases made between November 15 and December 24, 2024, can be returned by January 31, 2025. For purchases made from December 25, 2024 onwards, our standard 28-day return policy applies.

Items must be returned in sellable condition. To ensure customer hygiene and safety, items can only be returned for a refund if they are unopened, unused, and have all tamper-resistant seals, packaging, and cellophane intact.

We are unable to offer a refund or replacement on items that are not re-sellable and reserve the right to refuse non-compliant returns for health and safety purposes.

Personalised product and Gift Cards are excluded from our return policy. Items purchased with a gift card can only be accepted for an exchange or be returned for a gift card refund.

 ONLINE ORDER RETURN POLICY

UK Returns are FREE and trackable, printless option available.

You have 28 days from the date you receive your order to return it for a refund.

Once received by our distribution centre, it can take up to 10 working days for your products to be processed back, and refunds can take up to 5 working days to show on your account.

Please note that all items must be returned in a saleable condition. Customer hygiene and safety is paramount, items can only be returned for a refund if they are unopened, unused and with all tamper-resistant seals, packaging and any cellophane intact.

We are unable to offer a refund or replacement on items that are not re-saleable and reserve the right to not accept non-compliant returns for health & safety purpose.

Purchases made on the Sephora.co.uk website can only be returned using either the free returns option or by self-post. 

We cannot process refunds for any online orders returned to our physical shops.

If you receive a damage, faulty product or suffer an allergic reaction, please contact our Customer Care team in the first instance.

RETURNING A PRODUCT

To register your returns using our Free UK returns service:

• When you are ready to return, click here to get started.
• Enter your order number (without any letter at the end) and delivery postcode/ email address and select the items to be returned and reason for return.
• Choose your most convenient return method.
  
  

For printless option, your QR code is valid for 30 days and can be used at any drop-off point that offers the same returns service as the one you selected when creating your return.

To find the nearest drop-off location click here.

Channel-Islands: Self-Post option only is available – We will reimburse the returns postage up to a maximum of £10

International: Please note we do not offer free return for International order shipment. 

SEPHORA STORES RETURNS & EXCHANGE POLICY

Our in-store returns policy allows a full refund or exchange within 28 days of purchase, provided that goods are returned in their original condition, with unopened packaging and accompanied by a till receipt.

Items must be returned in a sellable condition. Customer hygiene and safety is paramount, items can only be returned for a refund if they are unopened, unused and with all tampers resistant seals, packaging and any cellophane intact.

We are unable to offer a refund or replacement on items that are note re-sellable and reserve the right to not return non-compliant returns for health and safety purpose.

Personalised product and Gift Cards are excluded from our return policy. Items purchased with a gift card can only be accepted for an exchange or be returned for a gift card refund.

RESPONSIBILITY

We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey, and we recommend you keep your proof of return until the refund has been processed as it may be required.

Please note that we do not accept returns of personalised products.

Free Gift must also be returned before your refund can be processed. If the free gift is not returned, we reserve the right to deduct the value of the free gift from your refund.

If your electrical item become defective past the return period, please contact our Customer Care team to have an RMA return code provided.

We do not accept returns after the applicable return period above.

*Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour and used products or returns ineligible for a refund will not be shipped back.