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Ask the Experts: Get Your Skincare in Order with ELEMIS




Our favourite part of the day? When we can take a minute (or few) to melt away the daily grime before we hit the pillow. So when we ask ourselves: what is the best skincare routine? We always say one that combines skincare with self-care. Reminding us to slow down and give our skin and minds the love it deserves, it’s one step we can never afford to miss. Bringing us the advice we need to a softer, more balanced complexion is Rachel Whiffen from ELEMIS.

Working with the brand for over eight years, she’s a sure fire expert in all things self-care and skincare. So, we wasted no time in gathering the answers to her most-asked questions - and top tips for a glowing complexion. Rachel’s secret to a skincare routine? ELEMIS’ bestselling Pro-Collagen Cleansing Balm. With her background as a Spa Therapist and International Trainer, she’s also travelled the world reigning within luxury spas, resorts, cruise ships and stores, she has first-hand experience of understanding unique individual needs of our skin. Tailoring rituals to reflect our lifestyle, you’re in for a real skin treat.



How important is a step-by-step skincare routine – not just for the skin, but wellbeing?

ELEMIS are huge believers in developing feel-good skincare that becomes an essential part of your self-care routine. It not only makes users feel good with each sensorial texture and aromatics, but also through clinically proven results.​ When it comes to skincare order, consistency is key – it ensures the best results while providing the comfort of committing to a rhythm. That’s why it’s so important that if you ever take the step to a skincare consultation, your skincare advisor asks questions, understands your lifestyle and recommends a routine to set you up for success.


What makes Pro Collagen Cleansing Balm the one of the best skincare products for the job?

Pro-Collagen Cleansing Balm melts away makeup, daily grime and visible pollutants with ease. The product starts as a nourishing balm before melting into a skin softening oil, loosening and breaking down anything left on the skin’s surface. Once water is added, the formula emulsifies into a milk that lifts easily from the skin, leaving it squeaky clean. The result? A soft, hydrated and radiant complexion that soothes our mind as well as our skin.


Are there any other ways we can use this iconic product?

Yes! When we’re talking about how to use the ELEMIS Cleansing Balm, know it’s more than a cleanser. It’s multiuse and 3-in-1, meaning it effectively removes makeup, deeply cleanses to lift away oils alongside surface impurities, and it can be used as an ultra-nourishing, softening facial mask for a healthy glowing complexion.​ Just apply to clean skin and breathe in the aroma for the ultimate at-home ELEMIS facial.


Toning: Why is this step so crucial?

Toning the skin will remove any lingering product residue to ensure the skin is left squeaky clean, but it also helps to refine pores and maintain a balanced pH level in the complexion. We love that Dynamic Resurfacing Facial Pads can double up as a toner to balance skin alongside their chemical and physical exfoliation benefits, accelerating natural cell turnover.


How do you choose the right serum, or oil, for your skin type?

ELEMIS considers your lifestyle, current skin needs and skincare goals when offering the most effective formulas to include within your routine. Serums and oils are key for treating the skin and achieving long-lasting results, which is why we recommend visiting one of our skincare advisors for an in-store HD Skin Consultation (hint: there’s one in our Sephora White City Westfield store!). There, we can take a picture of your skin and use specialist software to analyse it, combining these results with a verbal consultation which helps us to build a bigger picture.

For example, Pro-Collagen Rose Micro Serum is ideal for dry, dehydrated and sensitive skin, while Dynamic Resurfacing Super-C Serum is great for dullness, uneven skin tone, dark spots and pigmentation and Superfood Facial Oil is ideal for maintaining a healthy complexion, packed with superfood oils for skin nourishment. There are different formulas for different faces, so you’re sure to find an ELEMIS skincare solution for yours.